Contact Talk to a person.
One address reaches the team. There is no phone queue and no ticket portal to register for.
Support questions are answered within five business days, and data-rights requests under the privacy notice within 30 days. Most messages about a single activation can be answered in one reply if the first one carries the details below.
Support, billing, partnership and press all arrive here. There is no separate sales address and no second queue, so a message about an activation and a message about a partnership land in the same inbox.
What to put in the first message
- The email your account uses, so the account can be found.
- The activation id, copied from the activation in the app.
- The service and country you rented for, such as Telegram and Germany.
- When you tried, with the time zone, so the delivery attempt can be matched.
- What the service showed you, quoted exactly, including any error text.
Screenshots help for a rejected number. Never send a password, a card number, or a verification code you received.
Faster in the app than by email
An activation that receives no SMS cancels itself and refunds the full price automatically, usually long before a message to us would be answered. Check the balance in your account first. Cancelling an activation yourself, renting another number, and topping up are all immediate in the app, while an email about any of them waits for a person.
Write to us when the refund has not appeared, when a number was accepted and then the code never came twice in a row, or when something about the account itself is wrong. The refund policy covers which cases return money and when.
Registered company
Mario Digital Services Limited
Company number 3267810
Unit 1208, 12/F, Tern Centre Tower One, 237 Queen's Road Central, Sheung Wan, Hong Kong
Legal and policy
Data protection requests and anything covering what a number may be used for are answered against these documents, so it is worth reading the relevant one first.
Questions the site already answers
Pricing, refunds and how billing works are on the pricing page. How the service works end to end is in the guides, and the API, its endpoints and its clients are documented on the API page. Which countries carry which services is on numbers by country.
For a code that did not arrive, the eight reasons a code goes missing covers how to tell which one you hit, and several platforms have their own page for it, such as WhatsApp and Telegram.